Shipping Policy
Our standard shipping speeds with DHL Express are as follows:
- EU (Spain, France, Germany, Netherlands, Belgium, Italy, etc...): 1-3 business days
- USA / CA: 3-5 business days
At ORIGINS, we are dedicated to providing you with a seamless shopping experience, including reliable and efficient shipping services. Please review our Shipping Policy below for detailed information on our shipping processes.
1. Processing Time
Orders are typically processed within 1-2 business days after payment confirmation. Due to the handmade nature of our products, processing times may be slightly extended during peak periods or when creating custom pieces.
2. Shipping Speeds
Our standard shipping speeds with DHL Express are as follows:
- USA: 3-5 business days
- EU (Spain, France, Germany, Netherlands, etc.): 1-3 business days
It's important to note that the delivery timeframes provided on our website are estimates, and actual delivery times may vary depending on various factors including customs processing and the efficiency of local postal services. While we strive to deliver your orders promptly, we cannot guarantee specific delivery dates.
Please be aware that during sale periods, there may be delays in processing and delivering orders. We are not liable for any delays in delivery, particularly during these peak periods.
If you have any concerns about the delivery of your order, please don't hesitate to contact our customer service team who will be happy to assist you.
3. Order Tracking
Once your order has been shipped from Morocco, you will receive a shipping confirmation email containing tracking information. You can use this information to monitor the progress of your shipment.
4. Shipping Rates
Shipping rates are calculated based on the weight of your order and the destination. The applicable shipping charges will be displayed during the checkout process before you complete your purchase.
5. Customs and Duties
For all international orders, please be aware that customs duties and taxes may be applicable upon arrival in your country. These charges are the responsibility of the customer and are not included in the purchase price or shipping fees.
6. Shipping Delays
While we strive to meet the specified delivery times, occasional shipping delays may occur due to unforeseen circumstances, such as weather conditions, customs clearance, international shipping logistics, or high demand during sales events. We appreciate your understanding in such situations.
7. International Shipping from Morocco
All ORIGINS products ship directly from our artisan workshops in Morocco via DHL Express. This ensures authenticity and supports our local community. Please note that shipping times may vary based on international postal services and customs processing in your country.
8. Order Changes and Address Corrections
Once an order has been placed, changes to the shipping address or order details may not be possible. Please double-check your information before confirming your purchase. In case of errors, contact our customer support team promptly for assistance.
9. Orders In Transit
Once an order is in transit, refunds cannot be processed until the order has been delivered and the return process initiated. This policy ensures fairness and prevents misuse of the refund system. For any concerns or assistance, please contact our customer support team.
10. Contact Us
If you have any questions or concerns about our Shipping Policy or the status of your order, please contact our customer support team at info@originsatelier.com with your order number.
Thank you for choosing ORIGINS! We appreciate your understanding and cooperation as we strive to deliver your orders in a timely manner.
The ORIGINS Team
