Returns & Refund Policy

At ORIGINS, your satisfaction is our top priority. We strive to provide you with high-quality handmade products and an exceptional shopping experience. Below, you will find our Refunds & Returns Policy, which outlines the guidelines for returning products to us.

1. Returns Eligibility:

We accept returns for products that are unused, unworn, and in their original packaging with all tags attached. However, due to the handmade nature of our products and hygiene standards, we cannot accept returns if tags have been removed or the product has been worn or altered. Please make sure to thoroughly inspect your order upon arrival before removing any tags or packaging.

To initiate a return, customers must provide two pieces of photographic or videographic evidence demonstrating the reason for the return. This evidence may include photos/videos showing any defects, damages, or discrepancies with the received product. We reserve the right to deny the return if sufficient evidence is not provided.

Only once we confirm receipt of the item in our warehouse in Morocco, we will process your refund.

2. Damaged or Defective Items:

In the unlikely event that you receive a damaged or defective item, please contact our customer support team within 7 days of receiving the product. We request 2 pieces of photographic or videographic evidence of the damage or defect to facilitate the return process. Once approved, we will provide instructions on how to return the damaged or defective item, and we will gladly replace it for you.

Please note that simply claiming an item is defective without photographic or videographic evidence will result in your return being denied.

3. Incorrect Orders:

If you receive an incorrect item in your order, please notify us within 24 hours of receiving the package. We will work with you to arrange a return and issue a replacement or a refund, depending on your preference.

Please ensure that the incorrect item remains in its original unworn condition with all tags attached for processing. Otherwise we are unable to process it.

4. Non-Returnable Items:

For quality and hygiene reasons, certain items are non-returnable. These include, but are not limited to:

  • Items that have been worn or used
  • Items with tags removed
  • Custom or personalized leather goods
  • Final sale items

Please review the product descriptions carefully before making a purchase.

5. Refunds Processing:

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original method of payment within 7-10 business days. Please note that shipping fees are non-refundable, and any return shipping costs will be the responsibility of the customer.

6. How to Initiate a Return:

If you believe your return meets the eligibility criteria mentioned above, please contact our customer support team at info@originsatelier.com. Our representatives will guide you through the return process and provide further assistance.

7. Packaging Your Return:

When returning an eligible item, please ensure it is securely packaged to avoid damage during transit. We recommend using a trackable shipping service for your return to ensure its safe arrival. Returns should be shipped to the address provided by our customer support team in Morocco.

8. Exchanges:

As we do not accept returns for worn items or items with tags removed, we cannot process exchanges for such products. If you received a damaged, defective, or incorrect item, please follow the instructions under sections 2 and 3 for resolution. Due to the limited nature of our handmade collections, we cannot guarantee availability of specific items for exchange.

Final Sale Items:

All sale items are considered final and are non-returnable. No returns or exchanges will be accepted for sale items.

Handmade Product Note:

Please remember that slight variations in color, texture, and finish are natural characteristics of handmade leather goods crafted by our Moroccan artisans. These variations are not considered defects and are not grounds for returns. Each piece's uniqueness is part of its authentic craftsmanship.

At ORIGINS, we value your trust and aim to provide you with the best service possible. If you have any questions or concerns about our Refunds & Returns Policy, please feel free to reach out to our customer support team at info@originsatelier.com.

Thank you for shopping with us!

ORIGINS Team

Shipping & Return Policy

  • USA: 3-5 Business Day Shipping via DHL Express
  • EU (Spain, France, Germany, Netherlands, etc.): 1-3 Business Day Shipping via DHL Express
  • All orders processed within 1-2 business days
  • 100-Day Money Back Guarantee
  • Hassle-Free Returns